Terms & Conditions

Updated 25 February 2022

Pricing Information.

Okgrl reserves the right to adjust pricing, Products and Service offerings for reasons including but not limited to

Changing market conditions | Product discontinuation | Product unavailability | Supplier price changes and errors in advertisements.

Our made to Measure Service is at an additional charge and is not included in the Advertised price.
Additional costs will apply for any additional style changes or additions to an item.
Alteration, courier and/or transport cost will be applicable if additional alterations required.

These additional alteration costs must be paid in full prior to the item being altered.

Prices on dresses do not include built in cups – an extra fee will be charged to add cups.

Fitting and Alterations Policy

OKgrl Fashion and Bridal Couture is not responsible for any alterations, courier and/or transport costs for garments that do not fit due to…

Virtual orders that do not involve a physical fitting session
Production of garment based on

Generic Sizing and
Incorrect sizing supplied by the client.

When made to Measure Service is in place and client breaks the agreement in.

The Client does not attend the Fittings
The client collects the garments prior to any fittings and alterations.

Payment Policy

By using the Online Payment system, you agree to the following:

The information provided by you is true and correct to the best of your knowledge.
No order will be processed without a 50% Deposit.
Only once the payment is reflected on our system will production commence.
The 50% deposit on your order is non-refundable.
The balance of the order must be paid in full before the collection or delivery of the order.
Any additional alteration costs are payable in full prior to the item being altered.

Payment options accepted:

Payment may be made via Visa and MasterCard.
Card acquiring and security
Card transactions will be acquired for OKgrl Pty Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by OKgrl Pty Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

OKgrl Pty Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Refund Policy

No refunds or exchanges will be made on customized orders as they are made to specific measurements for you.

Delivery policy

We make use of a courier service nationwide thus delivery charges will be based on your location and choice of service delivery. This will be communicated with you prior to collection / delivery.

Availability Disclaimer.

Standard lead time can range from 30 – 35 working days.

All Orders are subject to Product availability and the availability of Personnel to perform the service. Therefore, OKgrl cannot guarantee that it will be able to fulfil customer’s orders, but all effort will be made to complete orders at said agreement.

Please note that any specific delivery dates supplied are estimates provided by OKgrl for planning purposes and can change if the services are being performed on a time and materials basis.

General

Please note that although we try our best to match the picture of the item you want, we cannot guarantee it would look 100% the same as we make it per your requirements and body specifications as well as any material differences.
Colours may differ from that seen on a screen.
OKgrl Bridal Couture does not offer exclusivity on any of its items.
OKgrl Bridal Couture reserves the right to post photos of the item to all our social media platforms and to use on all our marketing materials.
Please note Marieta Louw, the new owner of OKgrl as of 1st January 2022 will not be held responsible for any concerns or complaints prior to 1st January 2022.

Customer Privacy policy
OKgrl Pty Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

Country of domicile
This website is governed by the laws of South Africa and OKgrl Pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
OKgrl Pty Ltd may, in its sole discretion, may change this agreement or any part thereof at any time without notice.

Company information
This website is run by sole trader based in South Africa trading as OKgrl Pty Ltd with registration number 2019/154781/07.

OKgrl Pty Ltd contact details
Company Physical Address: 3 Pepler Avenue Birchleigh Kempton Park 1619

Email: sales@okgrl.co.za | Telephone: 0762528387

Privacy Policy

THE PROTECTION OF PERSONAL INFORMATION ACT

CUSTOMER PRIVACY NOTICE

This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).

At COR Concepts (and including this website, POPIAct-Compliance) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.

About the Company

OKgrl Fashion and Bridal Couture, including all subsidiaries, divisions and associated companies.

The information we collect

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering services accordingly. For this purpose we will collect contact details including your name and organisation.

We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

How we use your information

We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.

For example:

To gather contact information;
To confirm and verify your identity or to verify that you are an authorised user for security purposes;
For the detection and prevention of fraud, crime, money laundering or other malpractice;
To conduct market or customer satisfaction research or for statistical analysis;
For audit and record keeping purposes;
In connection with legal proceedings.

Disclosure of information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

We may also disclose your information:

Where we have a duty or a right to disclose in terms of law or industry codes;
Where we believe it is necessary to protect our rights.

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

Physical security;
Computer and network security;
Access to personal information;
Secure communications;
Security in contracting out activities or functions;
Retention and disposal of information;
Acceptable usage of personal information;
Governance and regulatory issues;
Monitoring access and usage of private information;
Investigating and reacting to security incidents.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Your Rights: Access to information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.

Please note that any such access request may be subject to a payment of a legally allowable fee.

Correction of your information

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

Definition of personal information

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, COR Concepts also includes the following items as personal information:

All addresses including residential, postal and email addresses.
Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.

How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.