1. Detailed description of goods and/or services OKgrl Pty Ltd is a business in the fashion industry that manufacture and supply ladies fashion.
  1. Delivery policy
    Order requests will be processed within 1 – 2 days and thereafter delivery date confirmed by way email and waybill from our courier (The Courier Guy). Standard lead time can range from 7 – 15 working days. The offering on this website for FREE delivery is available to South African clients only.
  1. Return and Refunds policy

Standard Guarantee:

Returns happen. Don’t worry, we understand. That’s why we have a 14 days return policy after the delivery date for all products. Here are a few details if you’re making a return:

    – Please contact us and send a photo of the product.

    – Return/Exchange Policy Does Not Apply to Free Items.

    – Damaged / Incorrect Order.

We are doing our best to ensure product quality and order accuracy. But sometimes mistakes happen and we sincerely apologize in advance if or when it happens. If you receive a damaged item, poor-quality or incorrect product, though it is rather unusual, if it is the case, we guarantee satisfaction to all of our customers by offering a free replacement or refund for you!

All we need is a clear photo of the item(s) showing either the incorrect item, the poor quality or the damaged area of the item. Send it to our sales number along with your invoice number. Once we receive your message and verify the issue, we will get a replacement or refund sent to you.

Exchanging Items (Sizing Issues):

    – If you want to exchange a product because of sizing issues, we can work  with you to solve the issue. Please contact our sales team to begin        the process.

    – In the rare event that you are unhappy with the fit of the item, we can process a free exchange for you.

    – Size exchange requests that differ by more than 2 sizes according to our size chart from the original size ordered will be considered a                customer-input error and will not be eligible for exchange by us.

    – If you made an error in ordering the wrong size, then we cannot accept responsibility for this because items are made to your size                       requirements.

We do not accept returns or exchanges if:

      – The item(s) have been altered or worn in any way.

      – The item(s) are in any way defective from the original and sellable condition, unless the condition is our fault.

  1. Customer Privacy policy
    OKgrl Pty Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
  2. Payment options accepted:
    Payment may be made via Visa and MasterCard.
  1. Card acquiring and security
    Card transactions will be acquired for OKgrl Pty Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  1. Customer details separate from card details
    Customer details will be stored by OKgrl Pty Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  1. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  1. Responsibility
    OKgrl Pty Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  1. Country of domicile
    This website is governed by the laws of South Africa and OKgrl Pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  1. Variation
    OKgrl Pty Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  1. Company information
    This website is run by sole trader based in South Africa trading as OKgrl Pty Ltd with registration number 2019/154781/07.
  1. OKgrl Pty Ltd contact details
    Company Physical Address: 113 Magalies Street Brackendowns Alberton 
    Email: sales@okgrl.co.zaTelephone: 0762528387